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TMS: Expectation vs Reality

With the growth and expansion of e-commerce into new areas, it is more necessary than ever to leverage TMS (Transportation Management System) solutions that specialize in your company’s sector. TMS can optimize the shipping process, whether seeking basic reporting capabilities, improving customer relations, or tracking your deliveries more conveniently.

However, the challenge is that not all TMS solutions are created equal. In reality, not all systems offer the tools and capabilities that shippers and carriers need. Therefore, selecting a TMS that meets stakeholders’ expectations is essential. TMS can achieve this when it can integrate with the other systems in the company so that the entire company gets the same information simultaneously.

Here are some of the main advantages of using a robust TMS system, like Turvo, and why you should invest in it over alternatives.

Customer Service Improvements

Customer service is one of the most vital aspects of any organization, and TMS solutions can enhance it substantially. A capable and well-integrated TMS system includes many helpful features, such as automated shipment alerts, tracking, and order status updates. Such features help the Customer Service team get better quality updates about the shipments, which can help enhance customer satisfaction. In addition, TMS solutions enable organizations to detect and fix any shipping difficulties that may occur swiftly. This enhanced customer service can result in more satisfied customers who are more inclined to return in the future.

Excellent service and support are essential from the customer’s and business’s standpoint. While TMS solutions should provide excellent customer service, this is not always the case. Multiple internet customer surveys affirm that some users who have utilized TMS systems from competitors have encountered limited Customer Service support.

Fleet Management & Data Visibility

Users expect that a TMS system would provide sophisticated settings and options for fleet management. They also expect that all this information becomes available seamlessly across the organization. While these expectations appear reasonable, not every TMS can seamlessly adhere to them.

Turvo’s TMS integrates telematics and data sharing through the Turvo Driver App, which can always help to know precisely where the shipments are. Using a straightforward Turvo Link, the company may provide non-Turvo users access to your dashboards. It also allows you to share data with partners in the supply chain, and they can do the same, all within Turvo. This approach to digital transformation in managing your fleet, drivers, equipment, shippers, brokers, third-party logistics providers, and partnered LSPs is a simple turnkey solution.

Documentation Management

Filing paperwork, producing and exporting reports, and logging vehicle and client information are time-consuming activities. Shippers and carriers expect all this busy work to be completed digitally using a TMS, eliminating the need for paper documentation.

However, the reality is that entering documentation and reports is not as simple as users might think. While most competing TMS solutions reduce paperwork time, some are more streamlined than others.

Turvo excels in this category because it allows users to gain more control over document management with digital POD, BOL, and invoice management, as well as management of any other document form within Turvo. This will save time and headaches regarding maintaining compliance.

Increased Profitability

The shipping sector is complex, and a TMS is an excellent tool for saving costs and improving the bottom line. Customers expect that a TMS can assist businesses of all sizes and types in optimizing their supply chains and shipping processes. Numerous companies have utilized a TMS to deliver outstanding service and save operational expenses. But as with other factors, the TMS has to be capable of identifying and resolving the areas of concern in the company’s supply chain.

With Turvo’s effective TMS, the company can take advantage of the best chances in the future to reduce transportation costs, boost omnichannel capabilities, and provide end-to-end visibility while simultaneously increasing combined efficiency. Turvo delivers three times as much revenue per person as its competitors, five times as many shipments per client, fifty percent fewer manual updates, and ten times better utilization of your fleet.

If you are looking for great Collaborative TMS solutions, Turvo is the right partner. Turvo provides the world’s leading Collaborative TMS application designed for the supply chain. Turvo connects people and organizations, allowing shippers, logistics providers, and carriers to unite their supply chains, deliver outstanding customer experiences, collaborate in real-time, and accelerate growth. The technology unifies all systems, internal and external, providing one end-to-end solution to execute all operations and analytics while eliminating redundant manual tasks and automating business processes. Turvo’s customers include some of the world’s most considerable Fortune 500 logistics service providers, shippers, and freight brokers. Turvo is based in the San Francisco Bay Area with offices in Dallas, Texas, and Hyderabad, India.

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