The recent explosion in e-commerce and technological advances has also meant increased customer demands. They want to be able to effortlessly track packages from the moment they click submit to the instant the product arrives. In fact, 90% of customers track their packages during their journey, with 20% monitoring the shipping progress multiple times a day. And 80% of customers have high or very high expectations for the accuracy of the tracking information. With this growth in monitoring, shippers are under more pressure than ever to provide updated, error-free visibility to customers.
They need a robust platform to do this. By combining real-time visibility into a transportation management system (TMS), shippers and customers can follow important logistics information through a single cloud-based platform, such as Turvo. This blog highlights the benefits of providing transportation visibility and how doing so leads to stronger customer relationships and increased ROI.
AI’s Evolution: Pioneering a Brighter Future for AI in Supply Chains
Explore the transformative journey of AI in supply chains, from its inception to its current role as a catalyst for efficiency and innovation. Discover how AI-driven technologies are reshaping logistics, enhancing predictability, and improving customer experiences for a brighter, more efficient future.