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Privacy Policy

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Privacy Policy

Effective Date: June 14, 2022

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At Turvo, Inc. (“Turvo”) we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Remember that your use of Turvo Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.

You may print a copy of this Privacy Policy. If you have a disability, you may access this Privacy Policy in an alternative format by contacting:

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

Personal Data

Categories of Personal Data We Collect

This chart details the categories of Personal Data that we collect and have collected over the past 12 months:

Category of Personal Data Examples of Personal Data We Collect Categories of Third Parties With Whom We Share this Personal Data:
Profile or Contact Data First and last name
Service Providers
Analytics Partners
  Phone number Unique identifiers such as passwords Business Partners and Transportation Providers Parties You Authorize, Access or Authenticate
Identifiers Driver’s license number Service ProvidersAnalytics PartnersBusiness Partners and Transportation Providers
Online Identifiers Unique identifiers such as accounts name and passwords Service ProvidersAnalytics PartnersBusiness Partners and Transportation ProvidersParties You Authorize, Access or Authenticate
Device/IP Data IP addressDevice IDDomain serverType of device/operating system/browser used to access the Services Service ProvidersAnalytics PartnersBusiness Partners and Transportation ProvidersParties You Authorize, Access or Authenticate
Consumer Demographic Data Languages Spoken Service ProvidersAnalytics PartnersBusiness Partners and Transportation Providers
Professional or Employment- Related Data Job title Service ProvidersAnalytics PartnersBusiness Partners and Transportation Providers
Geolocation Data IP-address-based location informationGPS data Service ProvidersAnalytics PartnersBusiness Partners and Transportation ProvidersParties You Authorize, Access or Authenticate
Sensory Data Photos, videos or recordings of your environment Service ProvidersAnalytics PartnersBusiness Partners and Transportation Providers

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:


      • You


            • When you provide such information directly to us.


                  • When you create an account or use our interactive tools and Services.

                  • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.

                  • When you send us an email or otherwise contact us.

              • When you use the Services and such information is collected automatically.


                    • Through Cookies (defined in the “Tracking Tools, and Opt-Out” section below).

                    • If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable.

                    • If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.

            • Third Parties


                  • Vendors


                        • We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.

                        • A list of our vendors can be found here ( content/uploads/2021/03/Turvo-Subprocessors.pdf).

              Our Commercial or Business Purposes for Collecting Personal Data


                  • Providing, Customizing and Improving the Services


                        • Creating and managing your account or other user profiles.

                        • Processing orders or other transactions; billing.

                        • Providing you with the products, services or information you request.

                        • Meeting or fulfilling the reason you provided the information to us.

                        • Providing support and assistance for the Services.

                        • Improving the Services, including testing, research, internal analytics and product development.

                        • Personalizing the Services, website content and communications based on your preferences.

                        • Doing fraud protection, security and debugging.

                        • Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).


                      • Marketing the Services


                            • We may use aggregate anonymized data to market and sell the Services.


                          • Corresponding with You


                                • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Turvo or the Services.

                                • Sending emails and other communications according to your preferences or that display content that we think will interest you.


                              • Meeting Legal Requirements and Enforcing Legal Terms


                                    • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.

                                    • Protecting the rights, property or safety of you, Turvo or another party.

                                    • Enforcing any agreements with you.

                                    • Responding to claims that any posting or other content violates third-party rights.

                                    • Resolving disputes.

                              We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

                              How We Share Your Personal Data

                              We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the state-specific sections below.


                                  • Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:


                                        • Hosting, technology and communication providers.

                                        • Security and fraud prevention consultants.

                                    • Analytics Partners. These parties provide analytics on web traffic or usage of the Services. They include:


                                          • Companies that track how users found or were referred to the Services.

                                          • Companies that track how users interact with the Services.

                                      • Business Partners and Transportation Providers. These parties may include:


                                            • Businesses that partner with us in offering various services.

                                            • Businesses that you have a relationship with, including Transportation Providers that may have invited you (or your organization, if you are utilizing our Services as a Shipper) to use our Services.

                                        • Parties You Authorize, Access or Authenticate


                                              • Third parties you access through the Services.

                                              • Other users.

                                        Legal Obligations

                                        We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.

                                        Business Transfers

                                        We will make reasonable efforts to notify you before your Personal Data becomes subject to different privacy and security policies and practices of a third party.

                                        Data that is Not Personal Data

                                        We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

                                        Tracking Tools and Opt-Out

                                        The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

                                        We use the following types of Cookies:


                                            • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

                                            • Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

                                            • Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at or the Google Analytics Opt-out Browser Add-on at

                                          You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work. More information regarding our use of Cookies can be found on our Cookies Policy ( content/uploads/2021/03/Turvo-Cookies-Policy.pdf).

                                          To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit or public/online/cookies/ if you are located in the European Union.

                                          Data Security and Retention

                                          We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

                                          We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

                                          Personal Data of Children

                                          As noted in the Terms of Service, we do not knowingly collect or solicit Personal Data about minors under 18 years of age; if you are a minor under the age of 18, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a minor under 18 years of age, we will delete that information as quickly as possible. If you believe that a minor under 18 years of age may have provided Personal Data to us, please contact us at

                                          California Resident Rights

                                          If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.

                                          If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at


                                          You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:


                                              • The categories of Personal Data that we have collected about you.

                                              • The categories of sources from which that Personal Data was collected.

                                              • The business or commercial purpose for collecting or selling your Personal Data.

                                              • The categories of third parties with whom we have shared your Personal Data.

                                              • The specific pieces of Personal Data that we have collected about you.

                                            If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient.


                                            You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

                                            Exercising Your Rights

                                            To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.

                                            We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

                                            You may submit a Valid Request using the following methods:


                                                • Call us at: 1 (954) 388-7868

                                              You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

                                              Sale of Personal information

                                              We will not sell your Personal Data, and have not done so over the last 12 months. To our knowledge, we do not sell the Personal Data of minors under 18 years of age.

                                              We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

                                              We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.

                                              State Law Privacy Rights

                                              California Resident Rights

                                              Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time. To find out more about “Do Not Track,” you can visit

                                              Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at

                                              Nevada Resident Rights

                                              If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at

                                              {Email} with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

                                              European Union Data Subject Rights

                                              EU Residents

                                              If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined below.

                                              For this section, we use the terms “Personal Data” and “processing” as they are defined in the GDPR, but “Personal Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Our customer that has provided you access with our Services will be the controller of your Personal Data processed in connection with the Services.

                                              If there are any conflicts between this this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have

                                              any questions about this section or whether any of the following applies to you, please contact us at Note that we may also process Personal Data of our customers’ end users or employees in connection with our provision of certain services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

                                              Personal Data We Collect

                                              The “Categories of Personal Data We Collect” section above details the Personal Data that we collect from you.

                                              Personal Data Use and Processing Grounds

                                              The “Our Commercial or Business Purposes for Collecting Personal Data” section above explains how we use your Personal Data.

                                              We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.


                                                  • Contractual Necessity: We process the following categories of Personal Data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.
                                                    • Online Identifiers,
                                                    • Demographic Data,
                                                    • Professional or Employment-Related Data,
                                                    • Sensory Data,


                                                        • Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties:
                                                          • Device/IP Data,
                                                          • Geolocation Data,


                                                              • We may also de-identify or anonymize Personal Data to further our legitimate interests.

                                                    Examples of these legitimate interests include (as described in more detail above):


                                                        • Providing, customizing and improving the Services.
                                                          • Marketing the Services.
                                                          • Corresponding with you.
                                                          • Meeting legal requirements and enforcing legal terms.
                                                          • Completing corporate transactions.
                                                          • Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.


                                                              • Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

                                                        Sharing Personal Data

                                                        The “How We Share Your Personal Data” section above details how we share your Personal Data with third parties.

                                                        EU Data Subject Rights

                                                        You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email us at Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.


                                                            • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by logging on to your account.

                                                            • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging on to your account.

                                                            • Erasure: You can request that we erase some or all of your Personal Data from our systems.

                                                            • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.

                                                            • Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

                                                            • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

                                                            • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

                                                            • Right to File Complaint: You have the right to lodge a complaint about Turvo’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State. A list of Supervisory Authorities is available here: edpb/board/members_en.

                                                          Transfers of Personal Data

                                                          The Services are hosted and operated in the United States (“U.S.”) through Turvo and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Turvo in the U.S. and will be hosted on U.S. servers, and you authorize Turvo to transfer, store and process your information to and in the U.S., and possibly other countries. You hereby consent to the transfer of your data to the U.S. pursuant to: a data processing agreement incorporating standard data protection clauses promulgated by the European Commission, a copy of which can be obtained at content/EN/TXT/?uri=celex%3A32010D0087.

                                                          Changes to this Privacy Policy

                                                          We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Turvo website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

                                                          Contact Information

                                                          If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:


                                                              • 1 (954) 388-7868


                                                              • 3 E. Third Avenue #338, San Mateo, CA 94401 United States

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